Privacy Policy

Last updated: September 2025

At Suffolk Solar & Electrical, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or get in touch with us.

Who We Are

We are Suffolk Solar & Electrical, a family-run business providing solar panel and electrical services across Suffolk.

Our website address is: https://suffolksolarandelectrical.co.uk

What Information We Collect

We may collect and store the following types of personal information:

  • Your name, email address, phone number (when you contact us)
  • Details you provide when requesting a quote or booking a survey
  • Information about how you use our website (via cookies and analytics)
  • Any other personal information you choose to share with us

How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes
  • Book and manage site surveys and installations
  • Improve our website and customer service
  • Comply with legal or regulatory obligations

We do not sell your data or share it with third parties for marketing.

Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

  • Consent – when you submit a form or contact us
  • Contract – to carry out our services or respond to enquiries
  • Legal obligation – for things like accounting or warranties
  • Legitimate interest – for running and improving our website and services

How We Store and Protect Your Data

Your data is stored securely and only accessible to authorised personnel. We regularly review our systems to keep your information safe.

How Long We Keep Your Data

We only keep your personal data for as long as necessary – for example, to respond to an enquiry, provide a service, or comply with legal requirements (e.g. for invoices or warranties).

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or outdated information
  • Request deletion of your data (in certain circumstances)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at: info@suffolksolarandelectrical.co.uk

Cookies and Website Tracking

We use cookies and similar tracking technologies to understand how our site is used and to improve your experience. See our [Cookies Policy] for full details.

We use:

  • Google Analytics to collect anonymised information on how visitors use the site (e.g. which pages are visited and for how long).
  • Google Search Console to monitor site performance in search results. This tool doesn’t collect personal data but helps us understand how users find us via Google.
  • We may also use the Meta (Facebook) Pixel in future to help us measure and improve any Facebook or Instagram advertising campaigns. If used, you’ll have the option to opt in or out of tracking via our cookie settings.

Third-Party Services

We only use trusted, GDPR-compliant tools and providers to help us operate our website. These may include:

  • Google Analytics & Search Console (as above)
  • Website hosting providers
  • Email services (to respond to contact form submissions)

We do not pass your information to third parties for marketing or profiling purposes.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your data, please contact:

Suffolk Solar & Electrical

Email: info@suffolksolarandelectrical.co.uk

Phone: 01728 598646